Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality

Impact of User Satisfaction with Mandated RM Use on Employee Service Quality

The Impact of Employee Satisfaction on Quality and Profitability

The extant operations management literature has extensively investigated the associations among quality, customer satisfaction, and firm profitability. However, the influence of employee attributes on these performance dimensions has rarely been examined. In this study we investigate the impact of employee satisfaction on operational performance in highcontact service industries. Based on an em...

An Investigation into Employee Job Satisfaction and Its Impact on Organizational Effectiveness with Special Reference to the Buffalo City College

This study was aimed at investigating the impact of employee job satisfaction on organizational effectiveness at the Buffalo City College in East London, South Africa. Job satisfaction is critical in ensuring the continued growth and effectiveness of any organization. This study assessed the levels of job satisfaction among academic lecturers at Buffalo City College. A quantitative research app...

The Mediating Role of Quality Services in the Relationship between Internal Marketing and Customer Satisfaction

This study was conducted in 2016 with the aim of studying the mediating role of quality services in the relationship between state marketing and customer satisfaction. The population of this study includes all staff and customers of Melli Bank of Shiraz; that among these, 150 people were selected by simple random sampling method. Reliability was confirmed by Cronbach's alpha and composite relia...

Strategic Collaborative Quality Management and Employee Job Satisfaction

Background This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction.   Methods The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-i...